Ten rooms. One owner.
Every call answered.
Riverside Studios runs lessons, rehearsals and recording across ten rooms in Southampton. When you teach all day, the phone cannot go to voicemail. We built them Laura. She picks up, answers, and books people in.
You cannot answer the phone mid lesson.
Riverside is run by one owner. When he is teaching, recording or setting up a rehearsal room, the phone rings out. The caller wanted a piano lesson for their kid, or a rehearsal slot on Saturday, and they got voicemail.
Most people do not leave a message. They just ring the next studio on the list. Every missed call was a student, a band or a session quietly going somewhere else.
One owner, ten rooms, no receptionist.
Calls land during lessons, exactly when nobody can pick up.
Voicemail loses the caller to the next studio on the list.
A receptionist that knows the studio.
Lessons, room rates, session times. Laura answers like someone who works there, because she was trained on the place.
Handles every lesson enquiry
Guitar, drums, piano, singing and more. She quotes rough pricing and points people the right way.
Books people in on the call
She checks the diary, offers a couple of times, takes the details with a careful read back, and confirms it there and then.
Knows rooms and rates
Rehearsal rooms, recording sessions, the dance studio. Prices, hours and what suits the booking.
Opens with the recording notice
Said in the first message of every call. And she never pretends to be a person.
Sends the team a summary
Anything needing action lands in the studio inbox within minutes, with the caller copied in.
Mid lesson upstairs. Booked in downstairs.
30 minutes
Confirmation sent to your email
That caller would have hit voicemail and rung the next studio. Instead there is a new student in the diary.
The volume one person was missing.
Figures from the first month live, from the VoiceDart production database.
Most of those calls didn't need me. They needed someone who could pick up, give them an answer, and let me get on with the lesson.
Chris Grayston
Owner, Riverside Studios, Southampton
From ringing phone to booked diary.
A customer calls
Laura picks up in seconds, whatever time it is. The owner stays in his lesson.
She has the conversation
Lessons, rooms, sessions, prices. Real answers in a warm, natural voice.
She books or captures
Bookings go straight in the diary. Anything else is captured with the caller's details.
A summary lands
Whatever needs action arrives in the inbox within minutes, caller copied in.
What studios ask before they sign up.
What does Laura actually do? +
Can she really book a lesson? +
Does she say the call may be recorded? +
What about evenings and weekends? +
How quickly can a studio go live? +
How much does it cost? +
Laura handles the volume. You handle the music.
If your phone rings while you teach, rehearse or record, and nobody can answer it, we should talk.